Legal teams read this page before anyone calls us. Good. Here is where Prestance stands under the EU AI Act, point by point.
Managers see themes across the team. They never see recordings or transcripts of one person. Honest practice needs trust, so the system is built that way.
Prestance looks at what can be heard in a simulated conversation: structure, clarity, pacing, storytelling, objection handling, and how closely it follows your brand standard.
It does not read emotions, moods or psychological states, and it never produces that kind of output. This is how the system is built, and it keeps Prestance clear of the AI Act's prohibited practices (Article 5, in force since February 2025).
Every customer contract forbids using Prestance output for promotion, pay or disciplinary decisions. This keeps deployments outside the AI Act's high-risk category for worker monitoring (Annex III, applicable 2 December 2027).
Every simulated client is labelled as AI, and so is every generated voice (Article 50, applicable 2 August 2026). Data handling follows the GDPR. Specialist counsel reviewed our qualification under the AI Act, and the safeguards are written into the product and the contracts.