Prestance gets your frontline match-fit for each launch, each season, each big client. We build the selling skill they need. We show you who is ready. We hand the coach the one action that closes each gap.
Under the surface, Prestance is the system of record for how a brand sells on the frontline. The skills. The brand voice. Person by person. Practice turns into measurement, coaching, and proof.
Stores still drive around 80% of luxury revenue. The conversation between advisor and client is the single most important event in that business. It has been almost entirely unmeasured. The till tells you what sold. The CRM tells you what someone wrote down. Neither tells you about the exchange that closed the sale, or the one that lost it.
The best advisors carry their instincts in their heads. When they leave, the knowledge leaves too. Every year, the budget resets. We think that ends here.
Everyone knows what a CRM is: the system of record for customer data. Prestance is the same thing for retail skill. Three pillars that feed each other.
Every scenario, persona, and standard of what on-brand sounds like, held in one place. A living skill profile for every advisor and every store, kept current as people, products, and priorities change.
Coaching priorities, ramp paths, and skill-gap actions the manager can run in three minutes on the floor. The same judgment layer will extend to clienteling, .com conversations, and content. Same standard, every surface.
Skill strength by store and market. The line between practice and what happens at the till. What to work on next. Which behaviors the top quartile does differently.
The three pillars compound. More usage feeds the Record. A richer Record makes better Workflows. Workflows create more real interactions. Those deepen the Intelligence. The Intelligence points the next Workflow at the right place. The moat grows inside each brand and across the category.
Prestance is bought by Heads of Retail Performance, Retail Excellence, and Country Retail Directors. The people accountable for what happens in the store this quarter. Not a training tool. Not a learning catalogue. A retail performance platform that a Retail Director can point at conversion, UPT, or a new collection, and see movement at the till.
Luxury is where we start. Highest stakes per conversation. One exchange can make or break a 10k sale. The same system applies wherever the brand is a strategic asset: premium beauty, hospitality, private banking, accessible-premium retail.
Years in luxury retail before building software for it. Managed the Cartier flagship in Dubai Mall and led teams of 60+ advisors. Worked in omnichannel for Tiffany & Co. in Australia. Started in strategy at Roland Berger. Left a senior role with no plan B to solve the problem he saw every day on the floor.
Spent his career taking AI from research into production. Four published papers at KAIST. Author of Entropic, a fuzzing algorithm Google merged into mainline LLVM, now used worldwide. Production engineer at Qonto. AI architect at Well.
Backed by a bench of coaches and advisors from inside the luxury industry. The people who lived the problem long before there was software for it.
Stores drive roughly 80% of luxury revenue. The client and advisor conversation is the most important event in that business. Until now it has been almost entirely unmeasured.
Reading a person and building trust under pressure cannot be flattened into a checklist. We measure the skill as it actually is.
AI opens the coach's blind spots. It does not replace the coach. Every insight lands as one clear action the manager can run on the floor.
Advisors only practise honestly when their stumbles stay their own. Managers see themes and progress across the team, never the individual replay.